Contact Us
We're here to help. Choose the best way to reach us based on your needs.
Contact a Creator
Questions about a specific product or order? Message the creator directly through their shop page or your order details.
Browse CreatorsOrder Messages
For existing orders, use the messaging system in your account to communicate directly with the creator.
View MessagesPlatform Support
For account issues, payment problems, disputes, or platform-related questions, our support team is here to help.
Email SupportResponse Times
Creators: Response times vary by creator. Check their shop for typical response times.
Platform Support: We aim to respond within 24-48 hours during business days.
Quick Answers
Many questions can be answered quickly. Check these resources first:
What We Can Help With
Account & Login
- •Password reset assistance
- •Two-factor authentication help
- •Account recovery
- •Email change requests
Orders & Payments
- •Payment processing issues
- •Refund status inquiries
- •Order disputes
- •Missing order assistance
Creator Support
- •Shop setup assistance
- •Payout questions
- •Policy violations
- •Verification issues
Technical Issues
- •Bug reports
- •Feature requests
- •Accessibility concerns
- •Mobile app issues
Order Disputes
Before opening a dispute with platform support, please try to resolve the issue directly with the creator first. Most issues can be quickly resolved through direct communication. If you've tried contacting the creator multiple times without response, we're here to help mediate.
Creator Support
Are you a creator on AEther Handmade? Access dedicated support through your vendor dashboard, or check our creator-specific FAQ for quick answers.
Ready to Get in Touch?
Email our support team and we'll get back to you as soon as possible.
support@aetherhandmade.com