Frequently Asked Questions

Browse our shop, add items to your cart, and proceed to checkout. You'll need to create an account or sign in to complete your purchase. We accept all major credit cards through our secure payment processor.

Since our items are handmade and often made-to-order, cancellation policies vary by creator. Please contact the creator directly through your order page as soon as possible if you need to make changes.

Once your order ships, you'll receive an email with tracking information. You can also view your order status and tracking details in your account under 'Orders'.

Yes! AEther is an invite-only marketplace exclusively for handmade goods. Every creator is personally vetted, and we do not allow mass-produced or resold items.

Processing time varies by creator (typically 1-5 business days). Once shipped, domestic orders usually arrive in 3-7 business days, while international orders take 7-21 business days depending on destination.

Many of our creators ship internationally! Check the product page or creator's shop for their specific shipping destinations. International customers are responsible for any customs duties or taxes.

Our creators primarily use USPS, UPS, and FedEx for domestic shipping. International orders may use DHL or other carriers depending on the destination.

We add a 10% buffer to the shipping cost only (not the item price) to cover carrier adjustments and rate variances. This helps prevent delays if rates change between checkout and label purchase.

Contact the creator first through your order page. If you can't resolve the issue, our support team can help mediate. We recommend purchasing shipping insurance for high-value items when offered.

Return policies are set by individual creators and vary. Some accept returns within 7-30 days, while others have all-sales-final policies due to the custom nature of handmade goods. Always check the creator's policy before ordering.

Custom and personalized items are generally non-returnable unless they arrive damaged or significantly different from what was ordered. This is standard practice for handmade goods made specifically for you.

Contact the creator through your order page to request a return. If approved, they'll provide return instructions. You're typically responsible for return shipping costs unless the item arrived damaged or incorrect.

We encourage direct communication first. If you can't reach a resolution, contact our support team and we'll help mediate the situation fairly.

Click 'Sign Up' in the header and enter your email and password. You can also sign up using your Google account for faster access.

Click 'Forgot Password' on the login page and enter your email. You'll receive a link to reset your password. For security, these links expire after 24 hours.

Absolutely. We use Stripe for payment processing, which is PCI-DSS compliant. We never store your full credit card number on our servers.

Go to Account Settings > Privacy & Data to request account deletion. Note that we're required to retain some order information for legal and tax purposes.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. Some regions may also have access to additional payment methods like Apple Pay and Google Pay.

The minimum order amount is $0.50 USD. The maximum single transaction is $999,999.99 USD. These limits are set by our payment processor, Stripe.

For detailed information about payment processing, security, and policies, you can visit Stripe's official documentation at stripe.com/docs or their legal policies at stripe.com/legal.

Payments can be declined for various reasons including insufficient funds, incorrect card details, or your bank's fraud protection. Please check with your card issuer if the problem persists.

Yes! Digital gift cards are available in various denominations. They're delivered by email and never expire.

Yes, you can create gift registries for weddings, birthdays, or any special occasion. Go to your account and select 'Registries' to get started.

Add items from any creator to your registry and share the link with friends and family. They can purchase items directly, and you'll be notified when gifts are bought.

AEther is invite-only to maintain quality. If you have an invite code, visit our vendor registration page. Otherwise, you can request an invite by contacting us with examples of your work.

We charge a flat 5% platform fee on each sale. Payment processing and shipping are shown separately at checkout and paid by the buyer.

Visit our Vendor FAQ page for detailed information about fees, shipping, policies, and managing your shop.