Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Last updated: January 2025
Information We Collect
Information You Provide
When you create an account, place an order, or contact us, you may provide: name, email address, shipping address, billing information, phone number, and any messages or content you submit.
Information From Creators
If you become a creator, we also collect: business name, tax identification information, bank account details for payouts, and product/shop information you provide.
Automatically Collected Information
We automatically collect certain information when you visit our site: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This helps us improve our service and detect fraud.
How We Use Your Information
To Provide Our Services
We use your information to process orders, facilitate communication between buyers and creators, process payments, and provide customer support.
To Improve Our Platform
We analyze usage patterns to improve our website, develop new features, and optimize the user experience. This analysis is done using aggregated, anonymized data whenever possible.
To Communicate With You
We send transactional emails (order confirmations, shipping updates), and with your consent, marketing communications about new features or promotions. You can opt out of marketing emails at any time.
To Ensure Safety and Security
We use information to detect and prevent fraud, enforce our terms of service, and protect the safety of our users and platform.
Information Sharing
With Creators
When you place an order, the creator receives your name, shipping address, and order details necessary to fulfill your purchase. Creators agree to our privacy standards and may not use your information for unrelated purposes.
With Service Providers
We share information with trusted third parties who help us operate our platform: payment processors, shipping carriers, email service providers, and analytics services. These providers are contractually bound to protect your data.
For Legal Reasons
We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect rights, property, or safety.
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
Encryption
All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security). Payment information is processed through PCI-compliant payment processors.
Access Controls
We limit access to personal information to employees and contractors who need it to perform their jobs. All personnel are bound by confidentiality obligations.
Security Measures
We implement industry-standard security measures including firewalls, intrusion detection, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
Access and Portability
You can access your personal information through your account settings. You may request a copy of your data in a portable format.
Correction
You can update most of your information directly in your account. For information you cannot update yourself, contact our support team.
Deletion
You can request deletion of your account and personal data. Some information may be retained for legal or legitimate business purposes (such as transaction records for tax purposes).
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or updating your notification preferences in your account.
Data Retention
Active Accounts
We retain your information as long as your account is active and as needed to provide you services.
After Account Deletion
After you delete your account, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes. Transaction records are typically retained for 7 years for tax purposes.
Creator Data
Creators who close their shops may have their shop data retained longer to support warranty claims, customer inquiries, and legal requirements.
Children's Privacy
Age Requirement
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
Parental Rights
If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.
International Users
Data Location
Our servers are located in the United States. If you access our services from outside the US, your information will be transferred to and processed in the US, which may have different privacy laws than your country.
GDPR Rights
If you are in the European Economic Area, you have additional rights under GDPR including the right to lodge a complaint with your local supervisory authority.
Changes to This Policy
Updates
We may update this privacy policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our website.
Continued Use
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Questions About Privacy?
If you have questions about this privacy policy or how we handle your data, please don't hesitate to contact us.