Returns & Exchanges
Understanding return policies for handmade goods. Each creator sets their own policy based on the nature of their craft.
Important
Return policies are set by individual creators and vary by shop. Always check the creator's specific policy on the product page before placing your order.
Common Return Policies
No Returns
All sales are final. Common for custom, personalized, or perishable items.
7-30 Day Returns
Returns accepted within the specified window. Conditions may apply.
Exchanges Only
No refunds, but items can be exchanged for store credit or different items.
Case by Case
Contact the creator to discuss your specific situation.
Common Return Conditions
When a creator accepts returns, they typically require some or all of these conditions:
Unused & Unworn
Item must not have been used, worn, or altered
Original Packaging
Return in the original packaging if possible
Tags Attached
All original tags must still be attached
Buyer Pays Shipping
Return shipping costs are typically your responsibility
Restocking Fee
Some creators charge a restocking fee (usually 10-20%)
Custom & Personalized Items
Generally Non-Returnable
Custom and personalized items are typically non-returnable because they're made specifically for you. This includes items with custom sizing, engraving, color choices, or other personalization.
Exceptions for Defects
Even custom items should be returnable if they arrive damaged, defective, or significantly different from what was described. Contact the creator immediately if you receive a flawed item.
How to Request a Return
Check Policy
Review the creator's return policy on the product page
Contact Creator
Message the creator through your order page
Get Authorization
Wait for return approval and instructions
Ship Item
Return with tracking and keep your receipt
Dispute Resolution
We're Here to Help
We encourage direct communication between buyers and creators. Most issues can be resolved quickly this way. However, if you've tried to resolve an issue with a creator and haven't been able to reach a solution, our support team can help mediate.
- •Item significantly not as described
- •Item arrived damaged or defective
- •Item never arrived (after reasonable shipping time)
- •Creator is unresponsive after multiple contact attempts