Buyer & Creator Protection
Clear policies that protect buyers from fraud and creators from unfair claims. We keep transactions transparent, trackable, and accountable.
Last updated: January 2025
Protection Promise
Balanced by Design
AEther Handmade is built to protect both buyers and creators. We prioritize transparency, verified fulfillment, and evidence-based decisions.
Marketplace Role
We are a marketplace that connects buyers and creators. We provide tools, policies, and protections to keep transactions fair and accountable.
Clear Expectations
Every listing shows a delivered price and shipping timeline. We keep the rules visible so there are no surprises at checkout.
Buyer Protection
Tracking Required
Orders ship with tracking. This protects you from non-delivery and gives clear proof of shipment progress.
Issue Windows
Report damaged or incorrect items promptly. We recommend reporting within 48 hours for damage and within 7 days for items not as described.
Dispute Support
If you cannot resolve an issue with the creator, our team can step in to review evidence and mediate fairly.
Creator Protection
Payout Hold for Safety
Creator earnings are released after tracking shows the order is in transit and a short safety window has passed (currently 3 days).
Shipping Funds Reserved
Shipping fees paid at checkout are reserved for label purchase so creators are not forced to front shipping costs.
Payment Disputes
Payment disputes must go through AEther first. Chargebacks filed without prior resolution are treated as theft and result in account bans. We are not able to reimburse creators for chargebacks.
Shipping & Delivery Rules
Accurate Addresses
Buyers must provide correct shipping information. Incorrect addresses can delay delivery or void protection.
Signature on High-Value Orders
High-value orders may require a signature on delivery to reduce fraud and protect both parties.
Insurance Option
Shipping insurance is available at checkout on eligible orders and can speed up resolutions for lost or damaged packages.
Payments & Holds
Transparent Fees
Buyers see a full breakdown of price, shipping, fees, and tax. What you see is what you pay.
Release Conditions
Product earnings are released after shipment tracking is active and the safety window has passed. Orders under review may be held longer.
Refund Handling
Refunds follow the creator's policy. If a refund occurs after payout, the amount may be deducted from future earnings.
Disputes & Evidence
Resolve Directly First
We encourage buyers and creators to communicate directly to resolve issues quickly and respectfully.
Evidence Matters
Photos, tracking scans, and order messages are used to make fair decisions on disputes.
Fraud Prevention
False claims, fake tracking, or abusive behavior can result in account holds or permanent bans.
Fraud & Abuse Policy
Zero Tolerance
We do not allow chargebacks filed without first attempting resolution through AEther, false damage claims, or misrepresented listings.
Account Holds
We may temporarily hold payouts or limit purchasing during an investigation.
Permanent Removal
Repeated violations can result in permanent account removal to protect the marketplace.
Need Help Resolving an Issue?
Start by messaging the creator on your order page. If you need additional help, our support team can assist.